Frequently Asked Questions

Answers before you order

How far in advance should I order a wedding cake?+

We recommend booking your wedding cake consultation at least 8–12 weeks ahead of your date to allow time for design, tasting and any bespoke requests. For peak season (May–September), earlier is better.

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Do you deliver across the whole UK?+

Yes — we deliver nationwide using tracked courier services. Delivery timeframes and costs are calculated at checkout based on your postcode.

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Can I include a personalised message with my gift?+

Absolutely. You can add a personal note during checkout and we'll include a printed card inside the packaging at no extra cost.

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How should I store my order on arrival?+

Most items keep well in a cool, dry place. Anything containing fresh cream or perishable fillings should be refrigerated promptly and enjoyed within the timeframe noted on the product page.

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Do you cater for allergies or dietary requirements?+

Many of our products can be adapted for common allergens and dietary needs. Please contact us before ordering so we can confirm what's possible for your chosen item.

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What if my order arrives damaged?+

Please contact us within 48 hours of delivery with a photo of the item and packaging, and we'll arrange a replacement or refund. See our Refund Policy for full details.

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Can I order corporate gift boxes in bulk?+

Yes — we regularly fulfil corporate orders for client and employee gifting. Get in touch with your quantities and delivery date and we'll put together a quote.